The Archive
Joe has been delivering online since ‘99, but studied Industrial Design. Alliteration aside, he has conducted research and delivered experiences in various spaces. From products as small as Bluetooth headsets, as complex as bariatric diagnostic devices, and as large as office cubicles, he has done a lot in the physical space.
Luke Wroblewski taught him about UX in 1997, and he learned to draw from Mark Baskinger. Joe’s work ethic and intellectual curiosity have resulted in him learning a lot from competent (often patient) people on the job. He takes a unique approach to concept generation and quickly falls in love with some strange problem spaces.
Herman Miller & Motorola
Role
Research Consultant Senior Human Factors Engineer
Objective
Learn about applied Ergonomics while delivering value by collecting, analyzing, and reporting performance data.
Context
Herman Miller wanted to validate or invalidate specific hypotheses tied to movement patterns and rates of reclining in office environments. Motorola sought to explore different wear and use patterns for wearables.
Outcome
Herman Miller leveraged the resulting data across the seating and systems product portfolio. Motorola drove consistent headset and handset experiences that leveraged new features and capabilities.
Samsung S-Note
Role
Senior Designer
Objective
Generate new and different concepts for users to leverage the S-Note’s stylus with a native Samsung application.
Context
At the time of this project Samsung was one of three handsets shipping with a stylus in the US market. Samsung wanted to provide users with experiences to leverage the stylus.
Outcome
The S-Note application benefitted from compelling interaction patterns encouraging content generation, collaboration, and community.
Resideo Installer & Consumer Experience
Role
Design Director
Objective
Provide direction to
Context
Oncologists lacked a holistic view of all patients being treated within their practice. There was limited visibility into individual treatments as well as diagnostic detail.
Outcome
The design language was applied throughout the user experience. Patterns of interaction and data visualizations guided doctors to better understand high-level activities and to see what progress was being made for patients.
Workflows & Wireframes
Role
Senior Designer
Objective
Drive clarity of experience in detail and guide intended interactions for Product Managers and Developers.
Context
When Joe was consulting, he had many clients across multiple verticals.. Each client had different business goals, design needs, systems of record, and front-end platforms.
Outcome
He learned a lot about the craft of delivery from peers and individual contributors in a short time. His commitment to craft and dedication to delivery manifested across artifacts.
Statefarm Mobile
Role
Associate Experience Director
Objective
Manage the design and delivery of a mobile application that exceeds consumer expectations, driving parity with the web experience.
Context
Allstate acquired Esurance in 2011, and with that M&A they purchased a competitive advantage in the digital space. Statefarm needed to catch up to reduce churn—and mobile was key to their strategy.
Outcome
Statefarm’s iOS and Android applications were redesigned and deployed in record time. Usage increased over 15-fold. Mobile-first use cases such as self-incident reporting saved money and accelerated claims.
Chrysler In-Vehicle Experience
Role
Associate Experience Director
Objective
Expand the amount of business with a key client, Chrysler. Provide a compelling future vision for consumers that drives revenue for dealers.
Context
Mopar drives a significant amount of revenue for Chrysler by selling replacement parts, while dealerships make their money on maintenance. Connecting the two makes sense.
Outcome
Sapient successfully pitched an IoT ecosystem design to connect in-vehicle experiences with service operations at dealerships.
Mining Safety Appliances
Role
Senior User Experience Designer
Objective
Create a better experience for first responders and mining professionals searching for equipment.
Context
Mining Safety Appliances manufactures high-end equipment and wanted to provide an experience for users that reflected the rigor they apply in R&D. They chose a platform, Hybris, and needed a vendor to deliver.
Outcome
A true balance of form and function. A homepage that showcases multiple product lines, events, and new features. Clear navigation from category, product line, and individual product pages resulted in a 3x increase in conversion rates.